Troubleshoot Android Setup

If you're using a Mobi Pro card, please see the Mobi Pro section for more information on features and settings. These steps are for standard Mobi cards (orange).

Complete the following steps to set up your Eyefi Mobi card:

  1. Take a photo
  2. Transfer photos

1. Take a photo

Is the Eyefi Mobi card in the camera?

Make sure your Eyefi Mobi card is in your camera.

Have you taken any photos yet?

You must take at least one photo during the setup process so your Eyefi Mobi card can connect to your Android device.

Are you shooting in JPG?

Eyefi Mobi cards only transfer JPG photos.

2. Transfer photos

Does your Eyefi Mobi card have power?

Your camera needs to be turned on so your Eyefi Mobi card can transfer photos. You may need to adjust your camera's power-management settings to prevent it from immediately turning off; switch your camera's "Auto Power Off" setting to the longest amount of time possible. This ensures that your Eyefi Mobi card has power when it needs to transfer files.

Make sure your camera stays on until all transfers are complete.

Is your camera close enough to your Android phone or tablet?

If your Eyefi Mobi card fails to transfer photos, move your camera closer to your Android phone or tablet. Take several more photos and wait a minute or two to see if the card transfers the new photos.

Are you using a Canon DSLR camera?

Canon DSLRs disable Eyefi card transfers by default, which will prevent your Eyefi Mobi card from transferring photos. Follow the instructions in Enable Wireless Transfers in Canon Cameras to make sure your camera has the "Eye-fi Trans." setting turned on.

Has your camera disabled Eyefi transfers?

Some cameras disable Eyefi card transfer functionality by default, which will prevent your Eyefi Mobi card from transferring photos. Check to see if your camera has disabled your card's Eyefi functionality.

If you have a Nikon camera, please follow the instructions in Enable Wireless Transfers in Nikon Cameras.

Still having trouble?

If you've tried all of the steps above and still cannot get your Eyefi Mobi card to successfully transfer photos, contact Eyefi Customer Care for additional help.

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