Troubleshoot Windows Phone Setup

Complete the following steps to set up your Eyefi Mobi card:

  1. Add your Eyefi Mobi card to the app
  2. Take a photo
  3. Connect to the card's network
  4. Transfer photos

1. Add your Eyefi Mobi card to the app

Did you add your Eyefi Mobi card to the app?

Before your Eyefi Mobi card can transfer photos, you must pair it to the Eyefi Mobi app. To add your Eyefi Mobi card, follow the Windows Phone app setup instructions, or Windows App setup steps or follow the steps to add another Mobi card

2. Take a photo

Is the Eyefi Mobi card in the camera?

Make sure your Eyefi Mobi card is in your camera.

Have you taken any photos yet?

You must take at least one photo during the setup process so your Eyefi Mobi card can connect to your device.

Are you shooting in JPG?

Eyefi Mobi cards only transfer JPG photos.

3. Connect to the card's network

Did your Windows Phone connect to your Eyefi Mobi card's Wi-Fi network?

Before your Eyefi Mobi card can transfer photos to your Windows Phone, you must add the Eyefi Card network to your phone:

  1. Take a couple of photos so your Eyefi Mobi card can create its own Wi-Fi network; this will only work if you have already added your Eyefi Mobi card to the app
  2. Next, go into Settings and into the Wi-Fi settings. Tap the "Eye-Fi Card XXXXXX" network (it may take a minute or so for your Windows Phone to see the Eye-Fi card network)
  3. Enter your Eyefi Mobi card's ten-digit activation code as the network password and tap Done; make sure that all letters are capitalized
  4. Tap Connect

Once you have connected to the Eye-Fi card network, go back to the Eyefi Mobi app. Your photos are probably already transferring and you may find yourself in the main view of the app.

4. Transfer photos

Does your Eyefi Mobi card have power?

Your camera needs to be turned on so your Eyefi Mobi card can transfer photos. You may need to adjust your camera's power-management settings to prevent it from immediately turning off; switch your camera's "Auto Power Off" setting to the longest amount of time possible. This ensures that your Eyefi Mobi card has power when it needs to transfer files.

Make sure your camera stays on until all transfers are complete.

Is your camera close enough to your Windows Phone?

If your Eyefi Mobi card fails to transfer photos, move your camera closer to your phone. Take several more photos and wait a minute or two to see if the card transfers the new photos.

Are you using a Canon DSLR camera?

Canon DSLRs disable Eyefi card transfers by default, which will prevent your Eyefi Mobi card from transferring photos. Follow the instructions in Enable Wireless Transfers in Canon Cameras to make sure your camera has the "Eye-fi Trans." setting turned on.

Has your camera disabled Eyefi transfers?

Some cameras disable Eyefi card transfer functionality by default, which will prevent your Eyefi Mobi card from transferring photos. Check to see if your camera has disabled your card's Eyefi functionality.

If you have a Nikon camera, please follow the instructions in Enable Wireless Transfers in Nikon Cameras.

Still having trouble?

If you've tried all of the steps above and still cannot get your Eyefi Mobi card to successfully transfer photos, contact Eyefi Customer Care for additional help.

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